Customer service FAQs

FAQs

Nativis International is a natural skincare brand dedicated to offering high-quality, toxin-free products made with safe, organic, and ethically sourced ingredients. Our collection includes serums, soaps, and other skincare essentials that nourish and rejuvenate your skin naturally.

Absolutely, All our products are formulated with natural and organic ingredients. We avoid harsh chemicals like parabens, sulfates, silicones, and artificial fragrances to ensure clean and gentle skincare.

Yes, We love nature and animals — none of our products are tested on animals at any stage of production.

Most of our serums are designed for all skin types, including sensitive skin. However, we always recommend doing a patch test before using any new skincare product.

Store them in a cool, dry place away from direct sunlight. For soaps, use a well-drained soap dish to extend their life.

We only use natural preservatives when necessary to maintain product safety and effectiveness — never synthetic or harmful ones.

You can easily order through our website by adding your favorite products to the cart and checking out securely. We accept multiple payment methods for your convenience.

We accept [Cash on Delivery, Debit/Credit Cards, Bank Transfer, or any local payment method] — depending on your location.

If your order has not yet been shipped, please contact us at [your email] or [your WhatsApp number], and we’ll be happy to assist with changes or cancellations.

Yes, we deliver across Pakistan. Delivery times vary depending on your location.

Yes, we deliver across Pakistan. Delivery times vary depending on your location.

Once your order is shipped, you’ll receive a tracking number via email or SMS so you can monitor your delivery in real time.

We accept returns for damaged, defective, or incorrect products within 7 days of delivery. Products must be unopened and in their original packaging.

Please email us at support@nativisorganics with your order number and photos of the product. Our support team will guide you through the process.

Yes, but we recommend layering light, water-based serums before heavier, oil-based ones. Always introduce new products gradually to your routine.

All our products are handcrafted locally with care, using high-quality organic ingredients sourced responsibly.

You can reach us through:
📧

contact@nativisorganics.com

[Your Contact Number]

Or send us a message through the Contact Us form on our website.

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