At Nativis International, we want you to be completely satisfied with your purchase. If
for any reason you are not satisfied with a product you've purchased from us, you may
return it within 10 days of delivery for a refund or exchange, subject to the following
conditions:
- Unused and Unopened Products: We accept returns for unused and
unopened products only. Products must be in their original condition, including
all packaging and tags intact.
- Damaged or Defective Products: If you receive a damaged or
defective product, please contact us immediately for assistance. We will provide
a prepaid return label and promptly issue a replacement or refund upon receipt
of the damaged item.
- Used Products: We do not accept returns for used products.
Products with damaged packaging or signs of use cannot be returned for hygiene
and safety reasons.
- Return Process: To initiate a return, please contact our
customer service team with your order details and reason for return. We will
provide instructions on how to return the item(s) and process your refund or
exchange once the returned item(s) are received and inspected.
- Refund Processing Time: Refunds will be issued to the original
payment method within 5-7 business days of receiving the returned item(s).
Please note that shipping fees are non-refundable, and return shipping costs are
the responsibility of the customer unless the return is due to a damaged or
defective product.
- Exclusions: Certain products may be excluded from our standard
return policy due to manufacturer restrictions or hygiene reasons. These
exclusions will be clearly noted on the product page.
- Final Sale Items: Final sale items are non-refundable and
cannot be returned unless they arrive damaged or defective.
- Refusal of Returns: Nativis International reserves the right to
refuse returns that do not meet our return policy criteria or if the return is
made without prior authorization.
Thank you for shopping at Nativis International. If you have any questions or concerns
regarding our return policy, please don't hesitate to contact us. Your satisfaction is
our top priority.